top of page

Resources

Image by Annie Spratt

Books

5THDIMENSIONALCXFINAL.png
5th DIMENSIONAL CUSTOMER EXPERIENCE: Your Win/Win Entrepreneurial Business Plan
​​

Are you an entrepreneurial business owner or leader? Is your company growth-minded with healthy, win/win relationships as a top priority? Then this book is for you!

​

In 2023, John D. Hanson discovered a powerful paradigm shift: the 5th Dimension of Customer Experience. Most businesses only scratch the surface of customer engagement, missing out on tremendous revenue, strong retention, and long-term, sustainable growth.

 

Implement the proven ideas in this book, and your company will be unstoppable. You will achieve your goals, and enter the next chapter of your business journey, enriching every relationship along the way.

 

 “John’s book shares practical, powerful insights for entrepreneurs who desire to effectively engage every person who touches their business. This book is a must read.”

-Gino Wickman, Author of Traction & Shine, Creator of EOS

 

“This book shows entrepreneurial leaders how to capitalize on every touchpoint of their business to provide unforgettable experiences that drive repeat business & customer loyalty."

-Shep Hyken, New York Times bestselling author of The Amazement Revolution ​

WINNINGSECRETSFRONTCOVER.png
WINNING SECRETS: How a Dictionary and a Ruler Can Change Your Life
​

In this book, John will share transforming truths with you that will literally change your life. You’ll never see your life in the same way again. Your view of yourself, and how you perceive those around you, will be transformed in a way you never thought possible. 

​

“This is a wonderful, life-changing book that shows you how to decide exactly what you want and achieve more than ever before!”

-Brian Tracy, Author, Speaker, Consultant

 

“In order to Win customers for life, your team members need to be Winning at Life. John’s book, Winning Secrets, reveals how we can all Win more at Life.”

-Shep Hyken, New York Times bestselling author 

of The Amazement Revolution

Dust-Jacket-Book-Mockup-vol5_edited.png
WOW Your Customers! 7 Ways to World-Class Service
​

World-class customer service is highly-valued in today’s competitive, global marketplace. Yet, it is hard to find.

​

Whether you are a sole proprietor or a Fortune 500 team member, there is a need for innovative, proven ideas to revitalize your customers’ experience. 

​

Consider the following questions:  ​

  • Are you working to improve your customer experience?

  • Are you satisfied with your customer and employee retention?

  • Are you adding and keeping strong performers on your team?

  • Do you want to boost your profits AND customer satisfaction?

  • Do you want to add more engaged, loyal customers?

  • Are you searching for cost-effective training with a guaranteed return?

Click below to see what John has been reading.

The Heroic Experience Show

Heroism isn't just for Hollywood. Businesses can absolutely be Heroic by pursuing 2 elements: Excellence and a Higher Purpose. Our guests and their stories will inspire, equip and inform business owners and entrepreneurs to focus on why they started their businesses in the first place: to make a difference. 

#TheHeroicExperience - Episode 17--Mack Story, Co-Founder, Blue-Collar Leadership, Author, Speaker
30:01

#TheHeroicExperience - Episode 17--Mack Story, Co-Founder, Blue-Collar Leadership, Author, Speaker

It all begins and ends with Leadership We've probably all heard this axiom many times. But does it apply to the Blue Collar space? To trades like Manufacturing, Warehousing/Distribution, Trucking, Building, Transportation, etc.? You bet it does! Honored to have Mack Story as our guest on The Heroic Experience. Not only have I greatly enjoyed reading his books (HIGHLY recommend!), I also appreciate our shared passion for the Blue Collar industries, chock full of leaders, team members and professionals who want to make a difference in the world. Join in to listen to our fascinating conversation, and check out Mack's website to learn about all the ways he, and his best friend/partner/co-presenter/wife Ria Story, add value in this essential sector of our economy. You'll be glad you did!
#TheHeroicExperience - Episode 42-Gary Russell, Founder & CEO of Winning Profile
30:01

#TheHeroicExperience - Episode 42-Gary Russell, Founder & CEO of Winning Profile

He did WHAT when he was 4 years old?! Now you’re going to HAVE to listen to my conversation with Gary! Despite the A-list of leaders Gary has worked with, including Nancy Reagan, Bill Walsh, Roger Kraft, and Pele (to name a few), he keeps himself grounded by remaining focused on his mission—helping people and companies identify, engage & retain top talent---especially when that top talent looks like the Tom Brady who was selected in the very last round of the NFL Draft. And we all know how amazingly that turned out! Learn how Gary created a scientific method to accurately spot Winners, especially those professionals who may not yet see their own strong potential. Yes, there is a better way to hire that does not rely too much on behavioral tests, gut checks, or canned questions. Learn how The Winning Profile can radically impact your team. You’ll be glad you did!
#TheHeroicExperience - Episode 29-Dwayne Castle, Owner-Buckeye Workforce Development
30:01

#TheHeroicExperience - Episode 29-Dwayne Castle, Owner-Buckeye Workforce Development

Sir Richard Branson of Virgin wisely said: “Take the very best care of your team members so they can take the very best care of your customers.” Employee Experience—it’s one of my greatest Passions, because it is inexorably tied to the Customer Experience. And that’s why I thoroughly enjoyed having Dwayne as our guest on The Heroic Experience. Join our conversation as we discuss the absolute necessity of intentional investment into your team. With staffing being the Number 1 concern of all businesses nowadays, your company cannot afford to take your team members for granted. Learn how a small dose of focused Workplace Development resulted in dramatic improvements. You’ll be inspired!

Do you want your business and your people to grow?

John's Business Coaching equips self motivated professionals, business leaders, executives and business owners to maximize their potential, reach key milestones, and achieve their Big Hairy Audacious Goals (BHAG's).

​

 

Tired of working way too hard for the same results?

Contact John today. You'll be glad you did!

  • Facebook
  • LinkedIn
  • Youtube
bottom of page