It all begins and ends with Leadership We've probably all heard this axiom many times. But does it apply to the Blue Collar space? To trades like Manufacturing, Warehousing/Distribution, Trucking, Building, Transportation, etc.? You bet it does! Honored to have Mack Story as our guest on The Heroic Experience. Not only have I greatly enjoyed reading his books (HIGHLY recommend!), I also appreciate our shared passion for the Blue Collar industries, chock full of leaders, team members and professionals who want to make a difference in the world. Join in to listen to our fascinating conversation, and check out Mack's website to learn about all the ways he, and his best friend/partner/co-presenter/wife Ria Story, add value in this essential sector of our economy. You'll be glad you did!

Her friends BEGGED her to read a book out loud during the entirety of their extensive road trip. Why? They said her voice was delightful to listen to and pulled them into the story, keeping them riveted as long as she read. Happy to have Lisa Stroth as our guest. Not only will you enjoy hearing her "Wow" client stories & her personal journey, you will enjoy, literally, hearing her. Have you been thinking about upgrading your phone system greetings or creating an interesting training course for team members or prospective clients? Talk with Lisa to add her professional, warm, engaging voice to all your audio offerings. You'll be glad you did

He did WHAT when he was 4 years old?! Now you’re going to HAVE to listen to my conversation with Gary! Despite the A-list of leaders Gary has worked with, including Nancy Reagan, Bill Walsh, Roger Kraft, and Pele (to name a few), he keeps himself grounded by remaining focused on his mission—helping people and companies identify, engage & retain top talent---especially when that top talent looks like the Tom Brady who was selected in the very last round of the NFL Draft. And we all know how amazingly that turned out! Learn how Gary created a scientific method to accurately spot Winners, especially those professionals who may not yet see their own strong potential. Yes, there is a better way to hire that does not rely too much on behavioral tests, gut checks, or canned questions. Learn how The Winning Profile can radically impact your team. You’ll be glad you did!

Not only do Brenda and I share a passion for Small Businesses, Entrepreneurs, Coaches and Authors, we also have the same birthday! How cool is that!! Greatly enjoyed Brenda's positive energy, insights and intriguing stories. This episode is a must listen! And do yourself a solid: get every one of her books! Brenda's writing style is fun to read and easy to apply. Listen in and get her books; you'll be glad you did!

Sir Richard Branson of Virgin wisely said: “Take the very best care of your team members so they can take the very best care of your customers.” Employee Experience—it’s one of my greatest Passions, because it is inexorably tied to the Customer Experience. And that’s why I thoroughly enjoyed having Dwayne as our guest on The Heroic Experience. Join our conversation as we discuss the absolute necessity of intentional investment into your team. With staffing being the Number 1 concern of all businesses nowadays, your company cannot afford to take your team members for granted. Learn how a small dose of focused Workplace Development resulted in dramatic improvements. You’ll be inspired!

One of my favorite Customer Experience colleagues, Joseph Michelli, returns for his second guest appearance on the show. Every time we hear from Joseph, we gain fresh insights into proven principles to engage team members and customers alike, regardless of the size of company or industry. Always full of humor and wisdom, our conversations are a definite must-listen. So join our conversation; you'll be glad you did!

Everyone has a camera in their pocket nowadays. But sharing a story through photos requires a skill, an artistic eye and a commitment to represent a personal, professional or business brand. Mark Thomas of Mark & Shelly Photography has all those qualities. He and Shelly spend time getting to know their clients' stories. To them, it's far more than just taking pictures. It's story telling. Honored to have Mark as our guest, and even more grateful for the amazing photographs he has shared over the years with us. Listen in to learn how branding photography is a powerful way to communicate your story to future customers.

Speaker, Author, Podcaster, Attorney--Frank has experienced success in multiple roles, but the one he finds most fulfilling is Connecting Others. Whether online, in person, through social media or through networking groups, his mission to help others in their pursuits is clearly evident. Frank's mantra, "Every contact has opportunity" resonated strongly, especially since I've had the privilege of growing my network significantly over the past several years. Join our conversation as we hear his professional journey and the moving stories of the innumerable people he has helped. You'll be glad you did!